The personal data collected will be incorporated into our "COMPLAINTS BOOK" Database of ASEPTIC PERUVIAN FRUIT SA (Tax ID No. 20600459946), located at Av. Roca Vergallo 170, Urb. Orrantia, Magdalena del Mar - Lima, Peru

In compliance with Personal Data Protection Law No. 29733, the data collected through the Complaints Book will be used for the handling of complaints or claims and includes: full name, identity document number and type, address, telephone, and email. Data will be stored for the period required for the handling of complaints or claims. To exercise ARCO rights, please contact contacto@pacificfruitperu.com

* The response to this claim or complaint will be sent to the email provided in this form

* Filing a claim does not prevent other dispute resolution mechanisms nor is it a prerequisite for filing a complaint with INDECOPI.

* The provider must respond to the claim within a period of no more than fifteen (15) business days, extendable by up to thirty (30) additional days, upon prior notice to the consumer.

* Claim: A statement through which a consumer expresses dissatisfaction related to goods or services provided. A claim does not constitute a complaint and therefore does not initiate an administrative sanctioning procedure for infringement of consumer protection regulations.

* Complaint: A statement made by a consumer to express discomfort or dissatisfaction with customer service, without the purpose of obtaining a procedure from the provider. A complaint also does not constitute a complaint and does not initiate the administrative procedure for infringement of consumer protection regulations.